Welcome to The Healing Center (“we”, “us”, or “our”), which is owned and operated by The Holistic Concept FZCO, Dubai. We respect your privacy rights and are committed to protecting the information we collect from you on our website (the “Site”, along with our app branded as The Healing Center).

This Privacy Policy explains how we collect, use, disclose and manage your personal, financial and other information that you provide to us on the Site or otherwise, as well as how we care for your privacy and protect such information.

This Privacy Policy applies, without limitation, to any individual or entity that
(i) uses the Site,
(ii) creates an account, or
(iii) otherwise provides any personal, financial or other information to us.

We use your personal information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.


We collect two types of information from users of the Site: Personal Data and Non-Personal Data.


If you wish to access the Services we offer on the Site, you will need to create your own user account. The registration process will require certain personally identifiable information, including your name, email address, phone number, and a password of your choosing. When you make a service purchase on our Site, you must provide valid payment card information to process your order, including the name on the card, email address, phone number, credit/debit card number, expiration date, and billing address. This information is collected directly by our payment vendors and is not received or stored by us.

In general, we will only use your personal information to create and process your account so you can enjoy our services. We may use your email address to communicate back to you in regards to
(i) services you are enrolled in and order confirmations;
(ii) any updates in our services;
(iii) any inquiry from you that needs our response;
(iv) sending you information of interest such as The Healing Center newsletter, service notifications, and program emails if you have voluntarily signed up for them.

Please note that you have the choice to browse our Site as a Visitor, should you not wish to provide your personal information or make any purchases.


Like most websites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our website, such as the number of unique visitors, the frequency with which they visit, and the areas on the Site that they favor. We only use this type of data in aggregate, that is we look at the data on a collective basis, in summary form, rather than on an individual basis. This data helps us to provide services and features that most likely meet your needs, and to customize the Site to make your experience easier and more enjoyable. This non-personal data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymised, browser types and other anonymous statistical data involving the use of our website.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. Cookies may be set upon your browser during site visits to save your site customization preferences and to save your password, so you do not have to re-enter your password upon each site visit. Cookies help you navigate the Site and help us customize the Site to provide personal service. We also use cookies to track user sessions and to gather site usage statistics. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.


When you use an application that runs on a third-party platform (e.g., iOS, Android, etc.), the provider of that third-party platform may collect information about you and your use of our application.


We use third-party analytics services to collect data about usage of our services. From time to time, we may allow third-party advertising companies to collect data regarding advertisements that they run for us. Third-party analytics providers and advertising companies may use cookies to track your activities.


The security of your Personal Information is important to us, and we use physical, administrative and technological procedures to protect your information and account from unauthorised access, modification, disclosure or other misuse. Nevertheless, it is important to remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.


Most of the Services provided by The Healing Center are live sessions or trainings that make use of online communication tools that require you to share your device’s camera and microphone, to best benefit from the sessions. The Site may also make use of chat rooms, news groups, and other community tools related to its services. As a registered user, only your username will be disclosed during your private & group sessions, and when when you post or interact on any community tool. Please remember that any information that is disclosed in these area becomes public information for others to view. To best protect yourself, do not publicly disclose any personally identifiable information such as your contact details, address, or card details. It is also important for you to protect against unauthorised access to your password and to your computer.


If you are an existing user, you may opt out of our mailing list should you no longer wish to receive emails from The Healing Center, such as newsletters, marketing or promotional materials. Simply click on the “unsubscribe” link at the bottom of every promotional email that is sent out. You may also contact us at: [email protected]


You may change or modify any of your account information or password by accessing the “My Account” link on the Site.


The Healing Center content is not directed at users under 18 years of age. When you provide information about yourself as a user, you are thus representing yourself as 18 years of age or older. Our policy is that we do not knowingly collect, use, or disclose personal information about visitors under 18 years of age.

Some of our services are however designed for children under the age of 18. These sessions require parental or legal guardian approval. If we do become aware of having collected personally identifiable information from a user under 18 without consent of a parent or legal guardian, we will remove such information from our servers.


This Privacy Policy is effective as of 01/12/2023 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.


- The payment for the services on www.thehealingcenter.app will be provided directly to Payfort via secure connection

- Merchant will not pass any debit/credit card details to third parties. Merchant takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (thehealingcenter.app) cannot guarantee the security of any information that is disclosed online.

- The merchant is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

- All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

- The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

- Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy. Kindly remove any other statements that contradicts with the above statements.


If you have any questions about this Privacy Policy, please contact us at: [email protected]